Mobile / Live
These terms set out how your account works on 15winbd — what you can do, what we require, and how policy questions are handled. Access and eligibility depend on your local law and the region your account is registered in; read this page before you open an account or use any part of the platform.
By accessing 15winbd and registering an account, you accept these terms as the operative agreement between you and the platform. They apply to every action taken inside your account — browsing the lobby, initiating a wallet transaction through bKash, Upay or Bank Transfer, raising a support request, or adjusting your account preferences. Where a specific feature carries its own additional conditions, those are shown at the point of use and sit alongside these core terms, not in place of them. Eligibility is governed by the laws of your jurisdiction. We do not make representations about whether access is lawful in every region; that determination rests with you. If local law restricts or prohibits online account activity of this kind, these terms cannot override that restriction. You are responsible for verifying your own eligibility before registering. Transaction records tied to bKash, Upay and Bank Transfer are visible in your account wallet history after each confirmed activity. Those records are part of the audit trail referenced in these terms and can be used when raising a dispute or support query.
bKash transactions are governed by the transaction rules stated at the point of wallet use. Records appear in your account history and form part of any dispute reference under these terms.
Upay wallet activity is logged against your account in real time. If a discrepancy appears, the wallet history shown in your account dashboard is the reference document for any policy query.
Bank Transfer activity follows the verification steps shown during the transfer flow. Completion confirmation is recorded in your transaction history and is cited when a support case is opened.
These terms cover the four main areas below. Understanding which activities fall inside and outside this policy helps you know where to direct questions and what process applies when something needs to be resolved. Third-party services connected to your account — such as your mobile wallet provider — are governed by their own terms and are outside the scope of what we can control or resolve on your behalf.
Covered. Your account registration, login credentials, session behaviour and account-level restrictions all fall under these terms. You are responsible for keeping your login details secure and for any activity that occurs under your account.
Covered. Any wallet movement — inbound or outbound — processed through your account is subject to the transaction rules in these terms. The record of each transaction is your primary reference for disputes.
Covered. Game availability, session controls, lobby access and any account-facing content we publish are within scope. We may update or withdraw content subject to the conditions stated in the amendment clause below.
Not covered. Your bKash, Upay or Bank Transfer provider operates under its own agreement with you. We are not party to that agreement and cannot be held responsible for actions or decisions made by those services.
These terms are not one-directional. You have several concrete actions available to you at any point — reviewing your own records, correcting account details, raising a formal question about how a policy applies to your situation, and requesting support when something is unresolved. Each of these routes is accessible through your account without needing to contact us first. Your wallet transaction history, for example, is always available after login and shows the full record of bKash, Upay and Bank Transfer activity tied to your account. If a record appears incorrect, the first step is to compare it against your mobile wallet's own history before opening a support case. For account-detail corrections — name, contact information, wallet references — the update fields are in your account settings; some changes require identity verification as shown at the point of edit.
Your full transaction and session history is available in your account dashboard after login. This is the reference point for any policy question related to account activity.
information can be updated through your settings page. Fields that affect payment routing — such as linked wallet numbers — may prompt a verification step shown in-page.
If a term is unclear or you believe it has been applied incorrectly to your account, open a support query and cite the specific transaction ID or session reference. That reference speeds resolution.
For issues that cannot be resolved through your account settings, our support team handles policy escalations. Contact details and available channels are listed in the support section below.
If you have a question about how these terms apply to your account — or if something in your wallet history does not match what you expected — reach out through one of the channels below. When you contact us about a policy matter, include your account reference and the transaction ID from your history page; this lets us locate the relevant record without asking you for it separately.
Open the chat from any page inside your account. For policy questions, state the transaction ID at the start of the conversation so the agent can pull your record immediately.
For written policy queries or formal escalations, send your question to our support address listed in your account contact page. Include your account reference and a clear description of the policy point in question.
The help centre inside your account covers common policy scenarios — transaction disputes, account access questions and record requests. Check there first; many queries are resolved without needing a direct contact.
These terms define not just what you can do but how we handle the data and account records created while you use the platform. We collect information, session data and transaction records for the purpose of operating your account and resolving queries. That data is not shared with third parties outside of what is necessary to process your wallet transactions — bKash, Upay and Bank Transfer each receive only the information required to complete a transaction. We retain transaction records for the period required to support dispute resolution and policy compliance. If you want to know what data is held against your account, open a data request through our support channel and we will confirm what is on file.
Your account credentials are your responsibility under these terms. We apply session controls on our side; you control login security on yours. If you suspect unauthorised access, use the account lock option shown in your security settings.
We use cookies to maintain your session and understand how the account pages are used. Cookie preferences can be adjusted through the settings link shown in your browser's cookie notice when you first visit.
Transaction and session records are kept for as long as needed to support disputes and comply with applicable policy obligations. The retention period is stated in our privacy notice, accessible from your account footer.
When these terms change, the updated version is published on this page with the revision date shown at the top. Continued account use after a change constitutes acceptance of the updated terms.
Below are questions we receive most often about how these terms apply. If your question is not answered here, open a support query through your account and reference the specific term or transaction in question.
Yes. Any transaction processed through your account — including those routed via bKash, Upay or Bank Transfer — falls under these terms. The transaction record in your account history is the reference document for any query or dispute related to those movements.
These terms do not override local law. Access to 15winbd depends on your local regulations and eligible region. If access is restricted where you are, registering or continuing to use the account is your responsibility. We recommend verifying your eligibility before opening an account.
Go to your account settings page after login. Most details — contact information, linked wallet references — can be updated there directly. Fields that affect payment routing may require a verification step, which is shown in-page at the point of change.
Yes. Your transaction history is visible in your account dashboard at any time. For a formal record request covering session data or other information, contact our support team with your account reference and we will confirm what is held on file.
The current version of these terms is published on this page, with the revision date shown at the top. We do not send individual notifications for every change; check this page periodically. Continuing to use your account after a revision means you accept the updated terms.
Open a support query through live chat or email and cite the specific transaction ID or session reference involved. Including that reference at the start of your query means the support team can locate the record immediately and assess it against the relevant policy clause.